Scott Miller - Former CEO, Hyatt

Company Culture

Scott Miller, Former CEO Hyatt and CEO of G100

Scott D. Miller serves as the Chief Executive Officer of G100. Mr. Miller serves as also a Special Advisor of General Atlantic, where he provides strategic counsel to GA and its portfolio companies. He served as Chief Executive Officer of Hyatt Hotels Corporation, and was Executive Vice President of Hyatt Development Corp and President of Hyatt Hotels Corporation from December 1999 to April 2003. He has been Director of QTS Realty Trust, Inc. since August 2013. He has been a Director of AXA Financial, Inc. since September 2002. He served as a Director of Armstrong World Industries, Inc. and Orbitz Inc.

Summary Notes on Company Culture

  • Building company culture
  • Culture emanates from the corner office
  • Culture addresses three main questions:
  • What is your strategy?
  • What is your vision?
  • What is your mission?
  • Vision must be communicated succinctly
  • How can culture deteriorate?
  • Culture deteriorates when people get confused about company’s go-to market strategy
  • Leadership should not respond to every opportunity with undifferentiated enthusiasm
  • Management needs to hone culture around targets
  • Ultimate downfall occurs when leaders say one thing and do another